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IMPLEMENTATION OF CHANGE PROGRAM: A CASE STUDY OF KENYA POWER JULY 2014 ii TABLE OF CONTENTS 1.1. ORGANIZATION PROFILE ................................................................................. 1 1.2FORCES OF CHANGE ............................................................................................ 3 1.2.1Technical obsolescence and technical improvements ............................................ 3 1.2.2Political and social events ....................
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   IMPLEMENTATION OF CHANGE PROGRAM: A CASE STUDY OF KENYA POWER JULY 2014  ii TABLE OF CONTENTS 1.1. ORGANIZATION PROFILE ................................................................................. 1 1.2FORCES OF CHANGE ............................................................................................ 3 1.2.1Technical obsolescence and technical improvements ............................................ 3 1.2.2Political and social events ...................................................................................... 4 1.2.3Globalization of markets and operations ............................................................... 4 1.2.5Greater strategic awareness and skills of managers and employees ...................... 5 1.2.6Innovation and diversification ............................................................................... 6 1.3CHANGE MANAGEMENT APPROACHES ......................................................... 7 1.3.1Planned change ...................................................................................................... 7 1.3.2Emergent change .................................................................................................... 8 1.4CHANGE MANAGEMENT PRACTICES ........................................................... 11 1.4.1Creating Awareness and understanding ............................................................... 11 1.4.2Change leadership ................................................................................................ 12 1.4.3Overcoming opposition ........................................................................................ 14 1.4.4Solidifying the Change Process ........................................................................... 15 1.4.5Integration of the Change Processes .................................................................... 16 1.5.EVALUATION OF THE CHANGE PROGRAM AND SUGGESTIONS .......... 16 REFERENCES: ........................................................................................................... 18    1 1.1.   ORGANIZATION   PROFILE It is a limited liability company which transmits, distributes and retails electricity to customers throughout Kenya. KPLC is a public company listed in the Nairobi Stock Exchange (NSE). The company is a national electric utility company, managing electric, metering, licensing, billing and customer relations.  Kenya Power and Lighting Company Limited is engaged in the transmission, distribution and retail of electricity purchased in bulk from Kenya Electricity Generating Company Limited (KenGen), Independent Power Producers (IPPs), Uganda Electricity Transmission Company Limited (UETCL) and Tanzania Electric Supply Company Limited (TANESCO). The Company operates in four regions: Nairobi, Coast, West Kenya and Mount Kenya. Its interconnected network of transmission and distribution lines covers about 47,035 kilometers. The national grid is operated as an integral network linked by a 220 kilowatts and 132 kilowatts transmission network. KPLC headquarters are at Stima Plaza, Kolobot Road in Parklands, Nairobi. It operates many offices throughout Kenya. Kenya power also has a training school which is based at Thika Road opposite Utalii College which offers many courses on electrical, electronic, installation, overhead line construction and technicians with a big library which houses all material covers electrical and electronic courses and other two libraries for technical and executive purposes. Kenya Power and Lighting Company (KPLC) was rebranded Kenya Power in June 2011. Kenya Power and Lighting Cooperation (abbreviated as KPLC) enjoys market monopoly in Kenya and generates billions of shillings in revenue annually as evidence by high annual turn overs.However, KPLC has come under criticism for frequent rolling blackouts, faulty technology and widespread impunity.KPLC has also been under scrutiny for lacking an electronic billing system and for failing to combat electricity theft in Kenyan slums. Kenya Power owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 2.6 million customers as at April 2014.  2 The Company‟s key mandate is to plan for s ufficient electricity generation and transmission capacity to meet demand; building and maintaining the power distribution and transmission network and retailing of electricity to its customers. The Government has a controlling stake at 50.1% of shareholding with private investors at 49.9%. Kenya Power is listed on the Nairobi Securities Exchange. Kenya Power Company is on both face book and twitter to be able to keep in touch with its stakeholders especially its customers. Mission Powering people for better lives. Vision To provide world-class power that delights our customers. Core Values Customer One Passion Integrity Excellence KENYA POWER AND THE SOCIETY It has some initiatives that improve their relationship with the society, which are; Tupandemitinusu million Kenya Power staff commemorated Kenya at 50 by planting 50 trees by each of the employees in a countrywide exercise. They also plan to have planted five hundred thousand trees by December of 2015. Kenya Power Charity Cup This is a football tournament sponsored by the company. Proceeds raised are used to create and improve social amenities. In 2013 edition they invested in two public football  pitches and a social amenity in Nairobi.
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