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Blue Coat Systems Reporter

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Blue Coat Systems Reporter
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  Blue Coat  ®   SystemsReporter ™ Configuration and Management Guide version 8.3.1  Blue Coat Reporter Configuration and Management Guide ii Contact Information  Blue Coat Systems Inc.420 North Mary Ave Sunnyvale, CA 94085-4121 http://www.bluecoat.com/support/contact.html bcs.info@bluecoat.comhttp://www.bluecoat.com For concerns or feedback about the documentation: documentation@bluecoat.comCopyright© 1999-2007 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of Blue Coat Systems, Inc. All right, title and interest in and to the Software and documentation are and shall remain the exclusive property of Blue Coat Systems, Inc. and its licensors. ProxySG™, ProxyAV™, CacheOS™, SGOS™, Spyware Interceptor™, Scope™, RA Connector™, RA Manager™, Remote Access™ are trademarks of Blue Coat Systems, Inc. and CacheFlow®, Blue Coat®, Accelerating The Internet®, WinProxy®, AccessNow®, Ositis®, Powering Internet Management®, The Ultimate Internet Sharing Solution®, Permeo®, Permeo Technologies, Inc.®, and the Permeo logo are registered trademarks of Blue Coat Systems, Inc. All other trademarks contained in this document and in the Software are the property of their respective owners.BLUE COAT SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL BLUE COAT SYSTEMS, INC., ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUE COAT SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Document Number: 231-02930 Document Revision: v8.3.1 00A 04/30/2007For concerns or feedback about the documentation: documentation@bluecoat.com  iii Contents Contact InformationChapter 1: Introduction Welcome To Blue Coat Reporter.......................................................................................................................9About the Document Organization..................................................................................................................9Related Blue Coat Documentation..................................................................................................................10Document Conventions....................................................................................................................................10Typographical Conventions.....................................................................................................................10Procedure Conventions.............................................................................................................................10 Chapter 2: Installation System Requirements.......................................................................................................................................11Hardware Requirements...........................................................................................................................11Software Requirements.............................................................................................................................11Browser Support.........................................................................................................................................11Interaction With Anti-Virus Services......................................................................................................11Installation..........................................................................................................................................................12Windows Installation.................................................................................................................................12Linux Installation.......................................................................................................................................13Accessing Blue Coat Reporter Locally or Remotely.....................................................................................14Troubleshooting.................................................................................................................................................14Troubleshooting the Windows Service..........................................................................................................14 Chapter 3: Blue Coat Reporter Overview and Licensing The Data Profiles/Settings Menu...................................................................................................................17Licensing.............................................................................................................................................................18Standard vs Enterprise..............................................................................................................................18Adding an Enterprise License..................................................................................................................18About Reports and Log Filters........................................................................................................................19 Chapter 4: Managing Profiles and User AccountsSection A: About Data Profiles and Database Types What is a Data Profile?.....................................................................................................................................22About the v8 Data Profiles...............................................................................................................................22Optimal Blue Coat SG Appliance Log Formats.....................................................................................23Content Filtering Reporting......................................................................................................................24About the v7 Profile..........................................................................................................................................25Best Practice: Log Forwarding Frequency.....................................................................................................25  Blue Cloat Reporter Configuration and Management Guide iv Next Step............................................................................................................................................................25 Section B: Creating a v8 Data Profile Creating the Data Profile..................................................................................................................................26Linking an SG Appliance for Real-Time Reporting.....................................................................................33Unloading/Reloading a Database (v8)..........................................................................................................36 Section C: Creating a v7 Database ProfileSection D: Creating Roles (v8)Section E: Creating User Accounts Creating a Non-Admin User Account...........................................................................................................50Creating New Administrative Users..............................................................................................................51Tips for Creating User Accounts.....................................................................................................................51 Section F: Configuring Reporter Preferences Configuring General Settings..........................................................................................................................52Configuring Server Settings............................................................................................................................53Configuring E-mail Server Settings................................................................................................................55Configuring Log Settings (v8).........................................................................................................................56 Chapter 5: Generating and Managing ReportsSection A: Generating a Data Report DatabaseSection B: Blue Coat v8 Data Profile Reports—Dashboards About the Main Log Dashboard.....................................................................................................................61About the Log Reader Activity Report..........................................................................................................62About the Trend by Volume Report.......................................................................................................65Adding Reports to the Dashboard..................................................................................................................66Adding the Stream Reader Activity Report...........................................................................................66Adding Usage Reports..............................................................................................................................67Editing Dashboard Reports.............................................................................................................................68Viewing Full Dashboard Reports...................................................................................................................69Moving Dashboard Reports............................................................................................................................70Adding Additional Log Files...........................................................................................................................71About the CIFS Log Dashboard and Reports...............................................................................................71 Section C: Blue Coat v8 Data Profile Reports About the Reports Page...................................................................................................................................73Applying a Report Filter..................................................................................................................................73Viewing Reports................................................................................................................................................78Viewing the Report Overview........................................................................................................................81Viewing the Full Log Detail Report...............................................................................................................81 Section D: Blue Coat v7 Profile Reports About the Overview Page................................................................................................................................83Viewing Reports................................................................................................................................................83Selecting a Single Calendar Element..............................................................................................................86Applying a Date Range.............................................................................................................................87

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