Chapter05 (1)

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Chapter05 (1)
  Summary Slide  Rooms Division  Front Office  Housekeeping  Reservations  Night Audit  Rooms Division Organization  Diagram  –  Rooms Division Org. Chart  Hotel Organization  Functional Departments  Interaction of Functional Depts. with the Rooms Division  Practical Areas  Diagram  –  Guest Interaction  Top Level Management  Diagram  –  Executive Committee  Department Heads  Diagram  –  Food and Beverage Department Heads  Diagram  –  Sales Department Heads  Traditional vs. Revenue-Based Deployment  Diagram  –  Revenue-Based Deployment  Internet Exercise Figure 5-1  Rooms Division  The rooms division is made up of:  Front Office  Housekeeping  Night Audit  Reservations  What factors may affect the size and scope of these departments? Figure 5-2  Front Office  The front office is made up of:  Front Desk  Uniform Services  Within Uniform Services:  Bellstand  PBX   Valet Parking/Garage  Concierge  Doorpersons Figure 5-3  Housekeeping  The main responsibilities are:  Maintain guest room cleanliness  Maintain common area cleanliness  Name possible common areas within a hotel.  Why is housekeeping so important to the rooms division? Figure 5-4


Jul 23, 2017
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