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1 Mayer Electric Supply Business Profile Profile Locations Capabilities Profile Key Capabilities Customer Testimonials Continuous Quality Improvement Process Inventory Control & Purchasing ISO 9001 Certification
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1 Mayer Electric Supply Business Profile Profile Locations Capabilities Profile Key Capabilities Customer Testimonials Continuous Quality Improvement Process Inventory Control & Purchasing ISO 9001 Certification Values Vision Mission Statements of Ethics For Customers For Associates For Suppliers Quality Mission Statement Contents Mayer Electric Supply Business Profile Age: 83 Years (1930) Annual Sales: Associates: 950+ Branch Operations: 50+ States: Alabama Florida Georgia Mississippi North Carolina South Carolina Tennessee Texas Virginia Inventory: Warehouse Space: Counter Sales: Office Space: $603 Million (~11th largest nationally) 40,000 Items; $60 Million 902,000 Square Ft. 127,000 Square Ft. 176,000 Square Ft. Business Classification: SIC 5063 Electrical Wholesaler NAICS Electrical Apparatus and Equipment, Wiring Supplies, and Related Equipment Wholesalers Certified as a Woman-Owned Business by WBENC Quality Certification: Incorporated in the State of Delaware D&B Rating: ISO A2 Types of Businesses & Customers Served: Electrical Construction Industrial Maintenance Commercial & Institutional Industrial Construction Original Equipment Manufacturing Factory Automation Commercial & Industrial Lighting Electrical Utility Residential Lighting Voice, Data & Video Fire Alarm & Security 3 Mayer Electric Supply Locations ALABAMA Anniston (256) Birmingham (205) Decatur (256) Dothan (334) Gadsden (256) Huntsville (256) Mobile (251) Mobile-North (Calvert) (251) Montgomery (334) Muscle Shoals (256) Pelham (205) Sylacauga (256) Tuscaloosa (205) GEORGIA Atlanta / Fulton (404) Augusta (706) Calhoun (706) College Park (404) Columbus (706) Conyers (770) LaGrange (706) Lawrenceville (770) Macon (478) Norcross (770) North Cobb (770) Savannah (912) Thomasville (229) FLORIDA Ft. Walton Beach (850) Orlando (407) Panama City (850) Pensacola (850) Tampa (813) Winter Haven (863) MISSISSIPPI Gulfport (228) NORTH CAROLINA Charlotte (704) Durham (919) Greensboro (336) Greenville (252) Wilmington (910) SOUTH CAROLINA Charleston (843) Columbia (803) TENNESSEE Knoxville (865) Nashville (615) TEXAS Dallas (Mustang) (972) Houston Coming Soon VIRGINIA Charlottesville (434) Chesapeake (757) Newport News (757) Petersburg (804) Richmond (804) Key Capabilities Mayer s commitment to help our customers be successful and our complete package of quality products and quality services as described below, allows us to be a partner in customers growth and success. A Partner for Construction From complex industrial construction and datacom systems to single-family residential construction and everything in between, Mayer can provide both the products and services needed by customers to complete their projects on-time and within budget. Mayer is certainly among the industry s best in all of the services needed for construction projects from maintaining huge stocks of inventories at our local branches to getting large, complex orders of electrical switchgear and lighting to the job site accurately and on-time. At a number of our locations, we provide Value-Added Services for construction projects that include such things as kitting of materials, material storage, material assembly, staged delivery to job sites, and stocking of storage units at various points on job sites. A Partner For Operations and Maintenance From simple replacement light bulbs to sophisticated factory automation equipment, Mayer is a full-line supplier with the Quality products and Quality services to help keep industrial and commercial facilities in top condition and production at peak performance. Mayer s processes are easily adaptable to fit the needs of key customers. From the simplest of blanket order processes to systems contracts and integrated supplier programs, Mayer has the resources, the commitment and Continuous Quality Improvement process to support our customers. Quality Service Our Quality policy is to provide complete customer satisfaction and adhere to ISO 9001 standards. Mayer s Birmingham location was the first electrical distributor in the U.S. to receive ISO certification. Mayer now has nine branches ISO certified. Mayer has a formal, Continuous Quality Improvement process. Ongoing Natural Quality Teams and focused Quality Improvement Project Teams or Six Sigma Teams meet to identify and find resolution to all types of issues relating to the Quality of the services and products we provide. We measure Quality by tracking our performance. Numerous processes are measured, including stock availability, purchasing performance, inventory accuracy, and fill rates. Additional details and information regarding our Continuous Quality Improvement process is included later in this presentation. Product Availability Using sophisticated and consistent data collection and analysis, we are able to assure customers of the highest levels of product availability. Our network of 50+ operations in the south, provide immediate, in-stock access to the largest inventory of electrical products in the area. Over 40,000 different items valued at approximately $60,000,000 are immediately accessible to service our customers. Any of our associates at any of our locations can access the full breadth and depth of Mayer s inventory to serve their specific customers. 5 Strategic Alliance Programs Reduce Costs An important aspect that distinguishes Mayer is our commitment to our customer s success in operating a lean and successful operation. Mayer s team of process specialists work with our sales team to focus on new process initiatives designed to lower operations costs for electrical contractors and industrial and commercial MRO storerooms as well as services that increase productivity for construction projects. Through an in-depth review of inventories, acquisition, pricing methodology, shipping, billing and payment processes, Mayer will suggest process improvements and new ideas utilizing Mayer resources to take costs out of the business and improve customer profitability. Industrial MRO Mayer s Strategic Alliance program is designed to significantly improve access to material while simultaneously reducing storeroom inventories without risk. Components of the industrial program can include the implementation of JIT for MRO, obsolete inventory liquidation, billing consolidation, e-commerce, long-term pricing, special packaging, and other labor saving processes. Each program is custom-tailored to the meet the needs of the customer. The results may range from a simple binstocking program to a fully-manned Mayer-run storeroom facility. Contractor Project Material Management Mayer will work with your Project Managers, utilizing a system of proven innovative services to develop a project-tailored system of supply that will streamline material acquisition, storage, and distribution to achieve the lowest total cost mode of operations for each project. From the simplest process of coordinating direct material delivery to the job site to complete on-site consignment material management with full-time Mayer-supplied procurement specialists, Mayer can design a project-specific system of supply for any size project. The system of supply that Mayer offers can maximize economies that result in elimination of wasted material and reduced administrative costs. Integrated Process Specialists Assure Results In order to assure success of our cost saving objectives for our customer, Mayer employs specialists to work through our Account Managers to drive the analytical tools and new process changes that will assure the customer of cost saving results. Mayer s specialists are seasoned and trained in the areas of results driven alliance programs. They have led many teams that have refined our methods of doing business and improved the overall quality and profitability for the customer. Put our process specialists to work for you. Mayer Storeroom Management (MSM) Experienced Mayer specialists can provide innovative storeroom management services that include on-site Mayer associates to staff the storeroom, bin stocking systems, complex Kanban systems, or simple replenishment systems, and everything in between. Targeted at both lowering customers total costs and improving services to the customers of the storeroom, MSM can be customized to handle such complexities as multiple material groups, second their suppliers, customized reporting, barcode issues and receipts, and much more. 6 Some of our Strategic Alliance and Mayer Project Management Customers DISTILLERY 7 On-Site Construction Material Management (Mayer Project Management - MPM) In order to meet the demanding time schedules and speed construction, Mayer can provide an on-site material management system we call Mayer Project Management (MPM). This onsite consignment trailer inventory system has proven to improve installer productivity by having Mayer provide the material needed for the project on-site Networked to Serve Customers Throughout North America Affiliated Distributors is a consolidated marketing and purchasing organization. It is a network of distributors covering the United States, Canada and Puerto Rico that began in A-D is able to help customers lower product costs by consolidating the purchasing power of its 350 company members with over 5,000 branch locations. Additionally, A-D helps manufacturers lower the overall channel of distribution costs by providing a method for consolidating many marketing and sales functions, as well as costs to effectively and economically market their products through the network members. National Accounts Program For multi-site customers with facilities spread across North America, Mayer can offer a national accounts program which replicates the Mayer services and pricing across facilities with a single point of contact. Through a national contract with SupplyForce, the customer will benefit from the superior service of the independent distributor while enjoying the benefits of standardized pricing, services and consolidated reporting through a single point of contact. Mayer serves many large customers who have seen the benefits of this program A Certified Women-Owned Business Enterprise Mayer is certified as a Women s Business Enterprise. Certification was issued by The Women s Business Enterprise National Council (WBENC). The WBENC certification for women-owned businesses is one of the most widely recognized and respected certifications in the nation. The certification is accepted by over 700 major corporations across the country and a number of federal and government agencies. Among the certification requirements is proof of effective management and control of the business. Accurate Order Assembly and Shipping We work to prevent errors. Mayer order assembly documents show bin-location, units of measure, item numbers and descriptions. This helps assure customers that the right materials are pulled in the right quantities. Mayer part numbers correspond to manufacturer s product codes to allow for an extra check in stock pulling accuracy. All shelves and racks marked with part numbers for added assurance of accuracy. Pre-shipping inspections are performed by both the assembler and the shipper at our larger locations. Catalog number, quantities, condition of goods and packaging adequacy are all validated. 8 Delivery Service All Mayer locations have vans and trucks to make fast deliveries to our customers. We make deliveries to customers both via scheduled delivery runs and on an as needed or emergency basis. Normal delivery time from our inventory is either the same day or next day. Emergency deliveries are made on demand, 24 hours a day, 7 days a week. Among our branches, we have a fleet of approximately 250 delivery vehicles and 150 other cars, vans and station wagons available to make deliveries. Driver Assistance Mayer drivers are trained and take pride in being helpful to customers. Mayer drivers always help with unloading and shipment verification with customers receiving personnel. Delivery documents are provided with each shipment. Signature-Capture Technology We utilize signature-capture at many of our locations and are in the process of expanding it throughout our network of branch locations. This process enables us to provide customers with quick response anytime they need to know who signed for our deliveries. 24 Hour Emergency Service It is standard procedure for Mayer to provide all customers with continuous around the clock response in case of emergencies. Customers that need service during off hours may contact our office by using our regular number and find that we provide emergency phone numbers via recording of Mayer associates that are on duty and ready to respond in emergencies. Quality Associates It is our policy to hire only above average associates. Mayer s extensive selection process provides a methodology for matching candidates strengths with job requirements, and visa versa. All candidates for employment participate in preparation of personal profiles or interests analysis, preemployment drug tests and other screening devices that help identify attitudes toward honesty, customer relations and work-related attributes. Mayer has a Statement of Ethic for Associates which spells out the relationship of the company and associates. This document is included later as part of this package. Drug-Free Work Environment In addition to our pre-employment testing, our program of random drug testing helps assure our customers and each other that Mayer people are firstclass, alert-minded all the time. This also serves as a way to keep the costs of doing business low for Mayer and for customers by eliminating inefficiencies, causes of accidents and business losses. 9 Salesperson Assignments Designed to Best Service Each Customer s Particular Needs Mayer does not arbitrarily assign customers to a particular salesperson. Each customer s needs are evaluated, including issues of the nature of the customers business, product application assistance required, project-type construction activity, daily purchasing processes and requirements, blanket or systems contracting ordering processes, geographic location, products routinely purchased, outside sales rep contact needs, inside/phone contact needs, etc. As a result, customers may be serviced by any combination of outside sales reps, inside backup sales associates, inside direct-serve sales associates or product and systems contracting specialists. Although our salespeople are given broad product and application training exposure, they are usually assigned customers within a specific industry segment. Having applied products in similar industries, our salespeople often can share their knowledge to help other customers solve production or maintenance problems. Accessible, Responsive and Empowered Salespeople Mayer salespeople recognize the need to be accessible and provide customers with fast responses. All outside sales reps have cell phones, , and text messaging allowing them to be in contact with their customers at practically any time. Each customer that is serviced by an outside sales rep is also assigned to a specific inside backup sales associate. These associates are trained and empowered to routinely and quickly handle requests for product availability, quotations, order entry, expediting for factory shipments, and almost any other on-the-spot requests of customers. Mayer associates are trained, and coached to make commitments, to return calls fast and are empowered to meet their commitments. Total Computerization Mayer is fully computerized. Our ERP is state-of-the-art. The system utilizes Windows-based technology and is on-line, real-time everywhere. Our up-time performance exceeds 99%. What this means for our customers is: accurate on-hand inventory records, fast processing of requests for stock check and quotations, immediate commitment of stock for your orders, accurate sales records and billings, and a fast, accurate automated purchasing system to process special orders and replenish our inventories. Computerized Product Searches If a customer needs an item that is not stocked in our local warehouse, we can instantaneously search all Mayer locations to find it for you. Express delivery can put practically any product or part you need at your site overnight from our 40,000 item, $60 million inventory. Fast Special Order Processing Our automated purchasing system assures you of fast handling of any special product needs. The status of your order can be determined by our on-line access mechanism at any point in the order - purchase - receiving - shipping cycle. We won t lose track of your order. 10 Quality Products Before Mayer makes the decision to stock a new manufacturer s product, the Quality of the product itself is the first item discussed. Additionally, Mayer evaluates such things as market acceptance, the Quality of the manufacturer s sales representation and customer support, ease of doing business with, training they provide to both their own sales and customer service employees as well as Mayer associates and customers, completeness of the line, financial condition, after-hour services, trade association affiliations, etc. Leading Brands We can provide access to hundreds of manufacturers of quality electrical products. We take care to maintain only the highest standards for relationships with the suppliers of the products we stock and sell. This includes prompt payment of our bills. Our published Statement of Ethic for Suppliers provides a foundation for a solid, partnering relationship with the manufacturers of materials we supply. A copy of this document is included in this presentation. All this assures customers that Mayer will be a solid partner both with you and the manufacturers of the products you use, giving you ready access to both the products themselves and the factories engineering and problem solving expertise and services when you need them. Automated Electronic Communications (EDI) Mayer is Electronic Data Interchange (EDI) ready. Should you wish to transmit orders electronically, receive electronic invoices, etc. This communication method can be set up, tested and functional in a matter of hours using the universally accepted ANSI X.12 standards which we ve programmed our systems to utilize. Our systems are flexible to enable us to adapt to customers needs including provisions for punch-out capabilities that allow customers purchasing systems to interface directly with Mayer s. On-Line Website Access (mayerelectric.com) Our On-Line access to products and product information is taking a giant leap forward. Work is underway to completely re-vamp the access and information customers will have at their fingertips anytime they want to check stock, check their prices, place orders, see specifications, etc. Our on-line access to information on a customer s account is accessible anytime. Customers can view and print invoices, check account balances, check job accounts individually, see all open and all paid invoices, see aging on invoices, etc. Government Sales Expertise Mayer has associates who focus 100% of their time on sales to our governmental customers - which includes federal, state and local levels. This team has knowledge of all of the intricacies of doing business at the federal level including GSA, set-aside programs, etc. These experts are available both to support the government customers themselves and those customers that serve the government. 11 Factory Automation Specialists The Mayer Automation Group is headquartered in Birmingham. This team of specialists supports customers and Mayer sales associates in the application of factory automation technology. While many distributors focus only on product sales, Mayer Automation offers a total solution approach for production controls, data collection, material tracking and bar code identification systems. Mayer can provide automation products as simple as programmable logic co
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