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IG-6 2-IS-3 4-Troubleshooting Guide.pdf

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Copyright © 2005 ComAp s.r.o. Written by Ladislav Kadanik Prague, Czech Republic ComAp, spol. s r.o. Světova 7, 180 00 Praha 8, Czech Republic Tel: +420 2 66316661, Fax: +420 2 66316647 E-mail: info@comap.cz, www.comap.cz Troubleshooting guide Compact Controller for Stand-by and Parallel Operating Gen-sets InteliGen ® InteliSys ® Software version IG-6
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   Copyright © 2005 ComAp s.r.o. Written by Ladislav Kadanik Prague, Czech Republic ComAp, spol. s r.o. Sv ě tova 7, 180 00 Praha 8, Czech Republic Tel: +420 2 66316661, Fax: +420 2 66316647 E-mail: info@comap.cz, www.comap.cz Troubleshooting guide Compact Controller for Stand-by and Parallel Operating Gen-sets InteliGen ®  InteliSys ®   Software version IG-6.2, IS-3.4, August 2005    Troubleshooting Guide, ©ComAp – August 2005 - 2 - IG-6.2-IS-3.4- Troubleshooting Guide.pdf Table of Contents Table of Contents..........................................................................................................................................- 2 -   Troubles.........................................................................................................................................................- 5 -   Interference and over voltage transient protections..................................................................................- 5 -   Power supply input could be damaged, if ............................................................................................- 5 -   Binary Output could be overloaded , if ................................................................................................- 5 -   Binary Input could be burned, if ...........................................................................................................- 5 -    Analogue Output could be overloaded, if ............................................................................................- 5 -    Analogue Input could be disturbed, if ..................................................................................................- 5 -   RPM Input could be disturbed, if ..........................................................................................................- 5 -   Load sharing line is not working ..........................................................................................................- 5 -   CAN-Bus line is not working ................................................................................................................- 6 -   General......................................................................................................................................................- 6 -   IG controller works but displays fix “strange code”...............................................................................- 6 -   Often IG display refreshing...................................................................................................................- 6 -   The controller display is dark................................................................................................................- 6 -   Supply is OK, display is still dark..........................................................................................................- 6 -   IG screens returns to the Main measure screen..................................................................................- 6 -   Controller works properly but display is empty.....................................................................................- 6 -   IS screen is dark...................................................................................................................................- 6 -   Unexpected behavior after firmware upgrade......................................................................................- 6 -   Controller remains in the “Init” state......................................................................................................- 6 -   How to check the configuration of IG....................................................................................................- 6 -   How to check the configuration of IS....................................................................................................- 6 -   Controller Mode cannot be changed from OFF....................................................................................- 7 -   Controller mode changes itself.............................................................................................................- 7 -   Controller doesn't stop the engine on any alarm although it reports it in the Alarm list........................- 7 -   No response on Start/Stop keys...........................................................................................................- 7 -   Controller is in the Not ready state and Alarm list is empty...............................................................- 7 -   MCB fail is reported although the MCB feedback is OK.......................................................................- 7 -   Controller does not close GCB in MAN or AUT mode..........................................................................- 7 -   Some setpoints cannot be changed.....................................................................................................- 7 -   No Time stamp history record is written in the IG history..................................................................- 7 -   IG front panel red LED on the gen-set side lights or blinks..................................................................- 7 -   When power cut comes, gen-set does not start...................................................................................- 7 -   I have lost the IG Password and/or Access code.................................................................................- 7 -   It is not possible to remove catches to take controller out from switchboard.......................................- 8 -   RPM measuring.........................................................................................................................................- 8 -   Pickup signal.........................................................................................................................................- 8 -   RPM measuring....................................................................................................................................- 8 -   Controller detects RPM on no running gen-set....................................................................................- 8 -    Analog measuring.....................................................................................................................................- 8 -   IG does not measure analog value.......................................................................................................- 8 -   Why the Pt100 sensor cannot be used.................................................................................................- 8 -    Any of analog inputs does not measure correctly.................................................................................- 8 -   Sensor failure is detected.....................................................................................................................- 8 -    Analogue input value is XXXX..............................................................................................................- 8 -   Current output sensor influences resistor sensor measuring...............................................................- 8 -   Controller measures wrong values from current output sensor............................................................- 8 -   Power measuring......................................................................................................................................- 9 -    Active and reactive power measurement shows unlikely values..........................................................- 9 -   Wrong mains or bus voltage and frequency measuring.......................................................................- 9 -   Controller does not measure generator current....................................................................................- 9 -   Maximal current of the analog output on IG-IOM cannot reach 20 mA................................................- 9 -   I cannot find a neutral current measurement in SPtM..........................................................................- 9 -   Generator overcurrent protection does not react..................................................................................- 9 -   IG Starter kit..............................................................................................................................................- 9 -      Troubleshooting Guide, ©ComAp – August 2005 - 3 - IG-6.2-IS-3.4- Troubleshooting Guide.pdf  After MCB closes MCB fail is detected.................................................................................................- 9 -    Although maximal current is adjust by pot, IG displays low power value.............................................- 9 -   Multiple gen-set applications.....................................................................................................................- 9 -   Temporary generator voltage increasing or decreasing.......................................................................- 9 -   The IG and/or IS and /or InteliMains are reset continuously................................................................- 9 -   What is the sequence of GCB closing when more engines starts at once to the dead bus...............- 10 -   The system reserve does not correspond to the number of running engines....................................- 10 -   Power and PF sharing does not operate well.....................................................................................- 10 -   Two or more engines starts and stops at the same time....................................................................- 10 -   Setpoint replication does not work......................................................................................................- 10 -   Binary outputs SYSTEM READY and SYSTEM RES OK do not operate..........................................- 10 -   How to check proper CAN bus connection.........................................................................................- 10 -   How to check actual IG-MU sw version..............................................................................................- 10 -   CAN bus connection problems...........................................................................................................- 10 -   Sync/load control.....................................................................................................................................- 10 -   IG-PC(LS)M does not operate properly..............................................................................................- 10 -   InteliSys Sync/Load control does not operate....................................................................................- 10 -   Speed regulation does not hold the speed on the nominal speed level.............................................- 10 -   IG-PC(LS)M speed governor output is at the end position –10V or 10V not only during the transients (SPtM or MINT only)...........................................................................................................................- 11 -   Synchronizing operates well (synchroscope indicates proper slip and angle), but GCB (or MCB) does not close..............................................................................................................................................- 11 -   InteliMains doesn't start synchronizing after MCB is pressed............................................................- 11 -   Volt/PF control.........................................................................................................................................- 11 -   IG-AVRi connection............................................................................................................................- 11 -   Voltage regulation does not hold the voltage on the nominal voltage level........................................- 11 -   Voltage regulation is at 0% position (MINT).......................................................................................- 11 -    AVR output is at the end position 0 or 100 % not only during the transients (SPtM or MINT only)...- 11 -   PF or PFS control does not operate well............................................................................................- 11 -   Controller setting and configuration........................................................................................................- 11 -   IS configuration import........................................................................................................................- 11 -   What means InteliSys message SD BINx, SD BOUTx, SD AINx.......................................................- 12 -   It is not possible to change setpoint....................................................................................................- 12 -   Not enough memory for InteliSys external modules configuration.....................................................- 12 -   Some set points groups have a yellow background...........................................................................- 12 -   How find out the setpoints limits.........................................................................................................- 12 -   It is not possible to configure IS Programmable functions..................................................................- 12 -   Controller malfunction after a new application download...................................................................- 12 -   WinEdit – MultiEdit..................................................................................................................................- 12 -   Before the first direct connection........................................................................................................- 12 -   Communication via RS232 does not work..........................................................................................- 13 -   Controller looks dead after interruption during reprogramming..........................................................- 13 -   Unsuccessful IS programming............................................................................................................- 13 -   History stops recording.......................................................................................................................- 13 -   Unsuccessful programming message.................................................................................................- 13 -   How to open default archive in OFF line connection..........................................................................- 13 -   How to change PC COM port before opening connection.................................................................- 13 -   How to open default archive in ON line connection............................................................................- 13 -   I can’t open communication to gensets group....................................................................................- 13 -   When WinEdit is started from MultiEdit with entered password, the password symbol is gray and no protected functions are enabled.........................................................................................................- 14 -   In WinEdit - Open connection window there are no sites visible........................................................- 14 -   WinEdit History in on-line connection does not correspond to the history in controller......................- 14 -   The display shows: Configuration table error.....................................................................................- 14 -   DDE server messages............................................................................................................................- 14 -   Timeout (continuous).........................................................................................................................- 14 -   Timeout (sometimes).........................................................................................................................- 14 -   TAPI: requested modem (#) not found...............................................................................................- 14 -   TAPI: unavailable modem...................................................................................................................- 14 -   TAPI: Line unexpectedly closed.........................................................................................................- 14 -   TAPI: Can’t create connection............................................................................................................- 14 -   Connected Modem does not operate.................................................................................................- 15 -      Troubleshooting Guide, ©ComAp – August 2005 - 4 - IG-6.2-IS-3.4- Troubleshooting Guide.pdf Connected Terminal does not operate...............................................................................................- 15 -   Wrong Access code............................................................................................................................- 15 -   Multiple IG controllers connection.......................................................................................................- 15 -   NV RAM error.....................................................................................................................................- 15 -   It is not possible to open Active call connection.................................................................................- 15 -   GSM Modem connection – SMS.............................................................................................................- 15 -   It is not possible to get any connection (data, SMS) with controller through GSM modem...............- 15 -   How to set the telephone number and the Gen-set name..................................................................- 15 -   GSM modem connected, warning call (shut down, slow down...) enabled, Act calls enabled, SMS enabled. SMS function properly, but modem data call (to WE) is not performed.............................- 16 -   Controller does not respond to SMS messages.................................................................................- 16 -  
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