Health & Medicine

Information about new channels of communication Kundwebben user manual

Published
of 7
All materials on our website are shared by users. If you have any questions about copyright issues, please report us to resolve them. We are always happy to assist you.
Related Documents
Share
Description
1(5) Servicedesk Information about new channels of communication Kundwebben user manual Index 1.0 New channels of communication Kundwebben login Calling Statens servicecenter
Transcript
1(5) Servicedesk Information about new channels of communication Kundwebben user manual Index 1.0 New channels of communication Kundwebben login Calling Statens servicecenter Kundwebben content and functionality Reporting an issue to Statens servicecenter View case history 1.0 New channels of communication If you have questions or need guidance or support: Log in to Statens servicecenter s Kundwebb: https://kundwebb.statenssc.se Call Statens servicecenter at Kundwebben log in Start by selecting your employer. Your selection will be stored for 60 days; whenever you click the link you will be directed to Kundwebben directly. After 60 days, you will have to select employer again. If you receive an error message when you log in, please call Statens servicecenter on , state the name of your employer and select option 3 for IT service support (ITtjänstestöd). 1.2 Calling Statens servicecenter The phone number to Statens servicecenter is Opening hours are weekdays 08:00-16:30. When you call, please state the name of your employer and choose one of the following: Option 1: Wages (Lön) Option 2: Economy and e-commerce (Ekonomi och E-Handel) Option 3: IT service support (IT-Tjänstestöd) Chose option 1 if you have questions about such things as vacation, sick leave, wage statement or the payroll system. Choose option 2 if you have questions about such things as suppliers invoices, customer s invoices, inter-account transfer, Agresso or Visma Proceedo. Choose option 3 if you have questions about login or Kundwebben integration issues, or any of the following systems: POL/MinTid, Palasso, Primula, Agresso and Visma Proceedo. 3 2.0 Kundwebben content and functionality At Kundwebben you can: View Statens servicecenter s operational status (operation and maintenance) Report an issue Follow your cases Find information about for example forms and schedule On the top of the page your will find a menu with three topics. Start - Under Start you will find information about Statens servicecenter s services etc. For example, this is where you will find Statens servicecenter s service catalogue. Support Under Support you will find information about Mina ärenden (My cases) and information about how to report an issue. Most of the information found under Support is general information that applies to all of Statens servicecenter s clients. Tjänster Under Tjänster (Services) you will find information about which of Statens servicecenter s services your employer uses. If your employer uses payroll services, this is where you will find wage forms (löneblanketter) and schedules (tidplan). You can reach Kundwebben outside opening hours. 4 2.1 Reporting an issue to Statens servicecenter Report an issue to Statens servicecenter by clicking the purple button Skapa ärende (create case). A form will pop up where you will have to enter the following: Område (Topic) Lön (wages): E.g. vacation, sick leave, wage statement. Ekonomi (economy): For example accounting, transfers, Agresso. E-handel (e-commerce): Visma Proceedo, supplier s invoices. IT-tjänstestöd (IT service support): Inloggning (login), åtkomst- eller integrationsproblem till POL/MinTid (access or integration issues POL/MinTid), Palasso, Primula, Agresso or Visma Proceedo. Ämne (Subject) Subject line describing your question or issue. Meddelande (Message) Text describing the question or issue as clearly as possible. Bifoga filer (Attatch files) Files that are currently open cannot be attached. When the file has been successfully attached a green dot will appear to the left of the file s name. Kommenterad [VL1]: Detta kan vara en förvirrande information att ge eftersom formuläret redan finns på sidan, inget nytt händer om man klickar på den lila knappen. Kanske är det mer logiskt att skriva: To report an issue to Statens servicecenter, click support and enter the following information in the form found at the bottom of the page: When selecting Lön (wages) a new field will pop up, Delområden, where you will find the options Supportärende (support request) and Beslut/Underlag (Decisions/Documents). Supportärenden is used for such things as sick leave, questions about wage statements, certificate requests, and user support. Beslut/Underlag is used to submit documents relating to wages. Examples of this are decisions on employment, decision on payment from Försäkringskassan or completed correction forms. If you select Decision/Documents, bifoga fil is a required field. When your question/issue has been received, you will get an with a case number. 2.2 View case history To view previous and current cases, click the blue button Mina ärenden. Under Mina ärenden you will find your cases listed chronologically. Questions or issues reported over the phone will be registered by Statens servicecenter and you can view them here. 5 A case could have the following statuses: Inkommit (Received), Under bearbetning (in process) and Avslutat (Closed). When the status of a case is Avslutat you can read your question and the answer to this question. Note! If you need help reporting your issue, please do not hesitate to contact the Division of Human Resources. 6
Search
Related Search
We Need Your Support
Thank you for visiting our website and your interest in our free products and services. We are nonprofit website to share and download documents. To the running of this website, we need your help to support us.

Thanks to everyone for your continued support.

No, Thanks