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for research only :) based on servqual questionnaire
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  POLYTECHNIC UNIVERSITY OF THE PHILIPPINES COLLEGE OF ACCOUNTANCYSTA. MESA MANILAGreetings! We, senior students taking u a #e$or o% S ien e in A ountan & at t#e 'o$&te #ni Uni(ersit& o% t#e '#i$iines, are ondu ting a resear # on ) SUSTAINING THE TOTALQUALITY MANAGEMENT STRATEGIES IMPLEMENTED BY JOLLIBEE FOODSCORPORATION * as a rere+uisite %or our graduation.est assured t#at t#e data -e -ou$d gat#er -i$$ e used %or a ade/i studies anddetai$s -i$$ e #e$d in stri test on%identia$it&.In t#is regard, t#e resear #er -ou$d $ike to ask &our ut/ost ooeration & ans-eringt#e +uestionnaire e$o-. Your arti iation -i$$ e o% great #e$ in o/$eting t#isresear # stud&.T#e esear #ers01oanna Marie a$tar  A$et#ea 2irsten Carso$aMar& Anne CastroE$i3a ose Freni$a1enn&s San Mar os   A sur(e& onSUSTAINING T4E TOTAL 5UALITY MANAGEMENT STATEGIES IM'LEMENTE6Y 1OLLIEE FOO6S CO'OATION Part I. PROFILE OF THE RESPONDENTS 6ire tions : '$ease #e k 7 ✓ 8 t#e orresonding ra ket %or &our ans-er. 9.Age: ; <= > <?: ; <@ > =: ; 9 > ?: ; @ > B=: ; B9 > B?: ; B@ > ?=: ; ?9 and ao(e<.Gender : ; Ma$e: ; Fe/a$e.Ci(i$ Status: ; Sing$e: ; Married: ; Searated: ; Wido-: ; Wido-er : ; 6i(or edB.4ig#est Edu ationa$ Attain/ent: ; a #e$ors 6egree: ; Masters 6egree: ; 6o tors 6egree: ; Do ationa$: ; Ot#ers0     ?.ank or 'osition: ; Manager : ; Suer(isor : ; 6eart/ent #ead: ; Ot#ers, 7$ease se i%&80  @.Lengt# o% Ser(i e: ; 9 &ear and e$o-: ; < to ? &ears: ; @ to 9= &ears: ; 99 to 9? &ears: ; 9@ to <= &ears: ; <9 and ao(e Part II. PERCEPTIONS OF THE RESPONDENTS REGARDING THE EFFECTS OF TOTAL QUALITY MANAGEMENT (TQM).I.So!a a#$ Coo%&rat!'& &#'!ro#&#t !%atA.Co%&t!t!'& &#'!ro#&#t !%at 6ire tion0 '$ease #e k 7 ✓ 8 t#e orresonding ra ket t#at s#o-s &our degree o% agree/ent -it# t#e %o$$o-ing state/ents. Use t#e %o$$o-ing s a$e as t#e asis %or rating0? > Strong$& AgreeB > Agree > Unde ided< > 6isagree9 > Strong$& 6isagree ? B  < 99. T#e a$i ation o% Tota$ 5ua$it& Manage/ent rings %ort# a$$round ene%its and /akes t#e organi3ation /ore o/etiti(e.<.T5M ro(es t#at organi3ations retain t#eir o/etiti(e ad(antage &0: ; : ; : ; : ; : ;   a.redu ing ri es .i/ro(ing eisting rodu ts  .inno(ating ne- rodu ts.T5M is a usiness strateg& t#at a$$o-s organi3ations to a #ie(e a$$ t#is and /u # /ore.B.T5M ro(es etter rodu ti(it& and ositions +ua$it& as a riti a$ o/onent o% strategi usiness ad(antage.: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ; B.T&#o o*+ I%at 9.Introdu tion o% IT on +ua$it& /anage/ent #as ontriutedgreat$& to t#e en#an e/ent o% +ua$it& a-areness in t#e i/ro(e/ent o% rodu t +ua$it& and in t#e redu tion o% +ua$it& osts.<.A ositi(e i/a t o% IT on T5M di/ensions #as a ositi(ei/a t on o/an& er%or/an e.I% IT a%%e ts T5M, a igger use o% IT s#ou$d e ositi(e$& re$ated -it# an& i/a t o% IT on T5M.B.T#e in%or/ation and /anage/ent te #no$ogies strong$& orre$ate to T5M and ser(e as an ena$er to +ua$it& er%or/an e.?.Tota$ +ua$it& /anage/ent 7T5M8 and te #no$og& are %aste o/ing essentia$ %eatures o% usiness strateg& %or t#e su ess o% /an& $eading organi3ations in t#e -or$d.@.T#e o/an& is using te #no$og& and adating T5M %or sustaining o/etiti(eness in t#e /arket$a e. H.T5M and te #no$og& $a& i/ortant and o/$e/enting ro$es in i/ro(ing t#e er%or/an e..IT resonsi(eness to t#e needs o% T5M is a riti a$ su ess %a tor in t#e i/$e/entation o% su # an in%or/ationintensi(e /anage/ent s&ste/J.ot# #ig# te #no$og& %ir/s and #ig# te #no$og& T5M %ir/s er%or/ signi%i ant$& etter t#an t#eir $o- te #no$og& eers: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;: ; : ; : ; : ; : ;
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