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1. WORLD IA DAY 2016 SAM SPICER 2. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Collaborate like you mean it 3. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA…
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  • 1. WORLD IA DAY 2016 SAM SPICER
  • 2. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Collaborate like you mean it
  • 3. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Hi! I’m Sam
  • 4. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT “ WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Information Everywhere, Architects Everywhere
  • 5. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Once upon a time… Experience Design (XD)
  • 6. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Where we’ve been told we fit Users Business Technology XD
  • 7. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT But is that limiting? ✘ It puts us at the center of the universe ✘ Suggests that everyone must come to us ✘ Specialists who only need to be engaged for aspects of a project
  • 8. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT More recently ✘ There has been a surge in both available talent and demand ✘ Organization have been increasingly creating their own internal XD groups ✘ We get listed on things like “25 Best Jobs in America” (#18 by Glassdoor)
  • 9. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT How do we grow to be better partners instead of niche specialists?
  • 10. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Collaboration (I hope you saw that coming)
  • 11. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT When we talk about collaboration
  • 12. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT When we think about collaboration ✘ Models (open vs. closed) ✘ Planning (milestones, cadences, process) ✘ Online tools (basecamp, slack) ✘ Artifacts (wireframes, journey maps)
  • 13. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Who we collaborate with Clients come in all forms ✘ The traditional ones ✘ Your manager / direct report ✘ Your team
  • 14. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT At the core ✘ Soliciting and extracting knowledge ✘ Establishing rapport ✘ Soft skills
  • 15. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT What are we really talking about? Collaboration Relationship Trust
  • 16. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Set & Manage Expectations under promise, over deliver
  • 17. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
  • 18. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT A Few Clarifications ✘ They aren’t children ✘ Don’t lie ✘ We have become spoiled by HD
  • 19. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT About Expectations ✘ They can be just about the softest of skills ✘ Timing is important ✘ They are the foundation of trust ✘ They are true in just about everything in life, even with yourself
  • 20. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Types
  • 21. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Known
  • 22. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT The Known ✘ Draw from experience ✘ Show understanding and control of the influencers ✘ A high level of confidence “I know how this is supposed to work and is why I am here.”
  • 23. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Example Discussing how long it will take to deliver wireframes Discussing the need and structure for usability testing
  • 24. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Benefits ✘ Instills confidence that the you know what you’re doing ✘ Opens to door to reveal how things are done ✘ Positions you as an educator and someone willing to share
  • 25. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Considerations ✘ Overconfidence can lead to overexposure ✘ Being inflexible could put you in a position you can’t pivot out of
  • 26. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Unknown
  • 27. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT The Unknown ✘ New territory ✘ A lack of control in a situation ✘ Uncertainty “I’m not sure but I think this may be an issue.”
  • 28. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Example Telling a traditional client that the timeline might vary based on their ability to approve designs Telling a manager or team lead that it’s your first time doing something
  • 29. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Benefits ✘ Illustrates that you are anticipating and thinking ahead ✘ Shows a desire to learn or to get it right ✘ Demonstrates honesty in knowing what your don’t know
  • 30. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Considerations ✘ Don’t be apologetic ✘ Hedging is one thing, disclaiming everything is just making excuses
  • 31. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT In the end Managing expectations buys us time Ultimately, this contributes to trust which allows us to collaborate
  • 32. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Contextual Inquiry
  • 33. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT A brief overview ✘ Interviews with users in the context of use (e.g., their cubicle) ✘ Focuses on observing users in their comfort zone ✘ Can gather a variety of social, technical, and physical inputs ✘ Interpretation, consolidation, grouping and categorization
  • 34. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Usually… ✘ We are focused on our end users ✘ We’re concerned with acting as an advocate for the user needs ✘ We may even see ourselves as their defenders!
  • 35. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Unfortunately… ✘ Our “clients” are seen as a barrier to serving the users ✘ Sometimes, it’s actually combative
  • 36. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT What if… We treated our clients like users?
  • 37. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Learn from our “clients?” ✘ Contextual Inquiry assumes “apprentice” interviews ✘ Ask questions as if we were trying to learn how to do their job ✘ Probes and connects the dots between the things that influence their world
  • 38. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT It’s all in the execution ✘ To be fair, user interviews aren’t easy ✘ There is a style that you develop as a moderator
  • 39. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Types
  • 40. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Direct
  • 41. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Direct ✘ Has to do specifically to the project or effort at hand ✘ Highlights the mechanics of a requirement ✘ Probes as to the cause of a given requirement
  • 42. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Example Requirement: “Can we get a readout every other Friday?” Inquiry: “Is there something specific driving that cadence?” Answer: “There is a leadership report and this project has a lot of attention on it.”
  • 43. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Example Requirement: “The actions need to be in this specific order, A > B > C” Inquiry: “I think it would make more sense as C > A > B. Is there a reason we can’t?” Answer: “Our workforce, in the field, follows it this way so we want to be consistent.”
  • 44. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Consider ✘ These impact your work, so don’t be afraid to ask the questions ✘ Read the room and know when your direct context has become indirect
  • 45. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Indirect
  • 46. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Indirect ✘ An influencer on the current effort ✘ Background material, perhaps historical efforts ✘ Organizational awareness
  • 47. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Example Requirement: “Can we get a readout every other Friday?” Inquiry: “Is there something specific driving that cadence?” Answer: “There is a leadership report and this project has a lot of attention on it.” Question: “Is there a specific reason for leadership interest? Is there a potential issue to be aware of?”
  • 48. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Example Requirement: “The actions need to be in this specific order, A > B > C.” Inquiry: “I think it would make more sense as C > A > B. Is there a reason we can’t?” Answer: “Our workforce, in the field, follows it this way so we want to be consistent.” Response: “Ok, but why do they do it that way? Can we affect that process?”
  • 49. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Not so much examples… as starters ✘ Who are the players on the team? What are their organizational relationships? Personal? ✘ Who sponsored and funded the effort? ✘ What do we know about their motivations? ✘ Is there a competitive or organizational threat to consider?
  • 50. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Consider ✘ These topics are generally more sensitive ✘ Not really topics to put on a meeting agenda ✘ Best done 1:1 or in small groups so that people can speak freely
  • 51. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Ultimately ✘ Serving our users better starts by understanding our business better ✘ Understand the drivers off all the parties involved, not just the users
  • 52. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT Just Remember The best designed experience in the world isn’t going to help anyone if users never see it.
  • 53. WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT thanks! Any questions? @spiceyux linkedin.com/in/spiceyux
  • 54. 01 WORLD IA DAY 2016 LOCATION
  • 55. 01 WORLD IA DAY 2016 RAFFLE #5:
  • 56. 01 WORLD IA DAY 2016
  • 57. WORLD IA DAY 2016 GOLLI HASHEMIAN
  • 58. Golli Hashemian The changing nature of work
  • 59. http://jenmatson.com/img/WP-People-orgchart.jpg
  • 60. This is information architecture http://blogs.library.duke.edu/wp-content/uploads/2013/03/lib-ia-1.3.1-20130311.png
  • 61. This is information architecture http://www.sn.psu.edu/Documents/FacultyStaff/ORGANIZATIONAL_CHART_Feb_2011.png
  • 62. Deciding how to arrange the parts of something to be understandable http://www.ritholtz.com/wp-content/uploads/2013/07/2011.06.27_organizational_charts.png
  • 63. http://louisrosenfeld.com/presentations/seminars/eia/images/seminar_banner.jpg
  • 64. “A lot of times, people don’t know what they want until you show it to them.” http://images.boomsbeat.com/data/images/full/209/jobs-jpg.jpg
  • 65. “If I had asked people what they wanted, they would have said faster horses.” http://www.goodnessdetermined.com/Images/Blog%20Posts/thankful_13.jpg
  • 66. http://bloghttps://hbr.org/resources/images/article_assets/2015/09/R1511E_EDELMAN_ORGANIZATION.pngs.library.duke.edu/wp-content/uploads/2013/03/lib-ia-1.3.1-20130311.png
  • 67. https://media.licdn.com/mpr/mpr/p/2/005/06c/2ab/2985fae.jpg
  • 68. https://media.licdn.com/mpr/mpr/p/7/005/09e/379/3c6bca7.png
  • 69. This is a user flow http://blogs.library.duke.edu/wp-content/uploads/2013/03/lib-ia-1.3.1-20130311.png
  • 70. This is a user flow SOURCE: Hasso-Platner Institute of Design at Stanford University
  • 71. A number of steps that need to be performed in order to complete the task https://wayferrystorage01.blob.core.windows.net/media/Default/images/Blog/2014/RFPcartoon.png
  • 72. http://www.slideshare.net/ljk2000/understanding-and-managing-organizational-behavior
  • 73. http://ddi-dev.com/uploads/media/news/0001/01/thumb_364_news_big.jpeg
  • 74. http://www.slideshare.net/ljk2000/understanding-and-managing-organizational-behavior
  • 75. http://www.usabilityblog.de/wp-content/uploads/2015/08/3-lean-ux-think-make-check.png
  • 76. http://www.easyconsult.com.au/wp-content/uploads/2013/10/100426-Guy-in-Box.jpg
  • 77. These are user personas http://alistapart.com/d/381/personas.jpg
  • 78. These are user personas http://www.custbase.com/portal/blog/wp-content/uploads/2011/05/different-people.png
  • 79. A representation of the goals and behavior of a hypothesized group of users https://static1.squarespace.com/static/5171c8fbe4b05f51bd6fc79a/t/53da5156e4b0e65009feb918/1406816604869/
  • 80. http://firstround.com/review/radical-candor-the-surprising-secret-to-being-a-good-boss/
  • 81. https://scheubel.files.wordpress.com/2014/06/screen-shot-2014-06-27-at-11-10-38.png
  • 82. Onboarding http://offmetro.com/ny/wp-content/uploads/2013/01/8390828108_b235a5e2c2_z.jpg http://jenmatson.com/img/WP-People-orgchart.jpg
  • 83. Make it extremely easy from the start http://peek.usertesting.com/
  • 84. Show. Don’t tell.
  • 85. Speak in their language https://i.ytimg.com/vi/O94kYyzqvTc/maxresdefault.jpg
  • 86. Treat every coworker like she is your client.
  • 87. Tuckman’s 5-stage model of group development http://margarethillary.com/wp-content/uploads/2015/05/Stages-of-Group-Formation-1024x557.png
  • 88. Thank You. Questions? http://nitro.biosci.arizona.edu/zfigures/general/OrgChart.jpg
  • 89. 01 WORLD IA DAY 2016 LOCATION
  • 90. 01 WORLD IA DAY 2016 RAFFLE #6:
  • 91. 01 WORLD IA DAY 2016
  • 92. WORLD IA DAY 2016 JOE JUHNKE
  • 93. 01 WORLD IA DAY 2016 PRESENTATION TITLE HERE HEADER OPTION SUB HEAD OR SHORT DESCRIPTION Some kind of explanatory text, reference or footnote can go here and wrap to two lines, if needed. Some kind of illustration or image? INFORMATION FLOW IN LIFE- THREATENING ENVIRONMENTS
  • 94. THANK YOU. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE INTRODUCTIONS
  • 95. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE BIG CAPTION CAN GO HERE
  • 96. THANK YOU. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE IARM
  • 97. 01 WORLD IA DAY 2016 PRESENTATION TITLE HERE
  • 98. THANK YOU. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE HEADER
  • 99. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE BIG CAPTION CAN GO HERE
  • 100. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE BIG CAPTION CAN GO HERE
  • 101. THANK YOU. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE RESOURCE MAP
  • 102. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE BIG CAPTION CAN GO HERE
  • 103. THANK YOU. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE “USERS”
  • 104. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS SITE COMMANDER • Safely and effectively manage local and distant resources to resolve incident and save lives as quickly as possible. • Real-time Situational Awareness (SA) is key • Currently sits in car with radios and laptop storing SA in mind • Requires: • Summary of resources position and percentage task completion • Flash updates, changes in environment • Ability to rapidly change assignments as needed
  • 105. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS FIRST RESPONDER • Stay alive • Complete task safely and efficiently • Rally to support for critical events • Requires: • VERY LIGHT HIGHLY VALUABLE DATA FEED • To regain their senses and navigate darkness • Call for help
  • 106. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS CURATORS • Filter and prioritize incoming data feeds • Act as an “executive assistant” for Site Commander and First Responders (1 to 1) • Act as second pair of eyes • Requires: • Dense and robust data feeds with machine learning impact assistance • Safe access to communicate with SC and FR • Ability to declare critical event
  • 107. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS VICTIMS • To stay alive • To determine safety of loved ones • To understand how to behave
  • 108. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS PUBLIC / PRESS / OTHER AGENCIES • What is going on • How can we help • What can be shared
  • 109. THANK YOU. 01 WORLD IA DAY 2015 PRESENTATION TITLE HERE DATA
  • 110. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS COPIOUS QUANTITIES OF DATA • Google Maps, Data.gov, Twitter, Facebook, Whatsapp, Instagram • Public records, BIM (As-built), Utilities records and data, Medical data, Home automation / HVAC, Crisis control center, public safety, crowd control, video feeds, security feeds, issue resolution, chat • Video feeds, thermal scans, continuous reference scanning, equipment positioning, radio comms, chemical exposure scanning, FR beacon tracking, Oxygen levels, temperature absorption levels… • All without the Semantic Web! (yet)
  • 111. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS RAPID MODEL CAPTURE AND MAINTENANCE
  • 112. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS DRONES • Continues video monitoring • Thermal / FLIR scanning • LIDAR scanning • GPS / Positioning mesh • Rooftop victim search • Crowd control Credit: http://rotordronemag.com/drones-rescue/
  • 113. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS SENSOR GRENADES • Gyroscopic braking locomotion • Visual spectrum video • LIDAR scanning • Thermal video • Hazardous material sensing • GPS / Positioning mesh • Audio Credit: http://battlefield.wikia.com//
  • 114. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS FIRST RESPONDERS • Visual spectrum video • LIDAR scanning • Thermal video • Hazardous material sensing • GPS / Positioning mesh • Audio
  • 115. 01 WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS EQUIPMENT • Visual spectrum video • LIDAR scanning • Thermal video • Hazardous material sensing • GPS / Positioning mesh • Audio Credit: htt
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